|

How do I apply for an Online Banking account?
You may enroll in Online Banking by navigating to the Bank's Website at www.tattnallbank.com and clicking on the Enroll button. You will be prompted to fill out an application.
You will be notified via e-mail as soon as the enrollment process is complete and the Online Banking system is available for you to use. Please allow 2-3 business days for the completion of the enrollment process.
How much do Online Banking and Bill Pay cost?
Online Banking is FREE to all Bank customers! You’ll be able to access your accounts 24 hours a day, 7 days a week. You will also be able to check your current account balances, transaction details, transfer funds between accounts, and perform many self-service features like making stop payments and reordering checks. It's truly your 'one stop shop' for banking.
There is a small monthly fee for Bill Pay which will allow you to pay your bills within minutes and have a confirmation of payments made. (The monthly fee is $4.99 for 10 transactions and $0.10 for each additional transaction.)
You can also schedule regular payments ahead of time or on a recurring basis. You'll never go back to licking stamps and addressing envelopes!
Once I apply for Online Banking, which of my accounts will I be able to view online?
In addition to having access to your checking account, you can also view your savings, loans,
IRAs and certificates of deposit online. These accounts will be listed in the Account Summary section once you login to Online Banking. Your accounts will be separated by category.
What if I have a question about my account?
There are three easy ways to contact the Bank concerning questions about your account. You may click, call, or visit.
1. Click - (Contact us) With e-mail, you can contact the Bank 24 hours a day, seven days a week.
2. Call - If you would like to speak with a Bank representative, you can call the Bank during regular banking hours and someone will be glad to assist you.
3. Visit - Another way to contact a Bank representative would be to visit the Bank during regular banking hours and someone will be glad to assist you.
How safe is my account information with Online Banking?
We are strongly committed to protecting the security and confidentiality of our customer accounts information. We use several techniques to help secure our Online Banking service, including the following:
•You can only access the Bank's Website with certain browsers that have a high security standard.
•Your account numbers are never displayed in full - only the last 4 digits can be viewed.
•You must have a valid Online Banking User ID and Password to logon.
•If no action is taken for 10 minutes, you will be automatically logged off the Online Banking service.
Where can I find more information about security?
Read the Bank's security statement for more detailed information. This document will provide you with all the information you need about how the Bank keeps your account information safe.
How can I make sure I am following the proper security measures online?
All transactions are encrypted for security, and the Online Banking system is as secure as using an ATM. There are, however, a few steps you can take to ensure your account information is secure.
• Never leave your Online Banking system user name and password where another person can find them.
• Always use the Exit option on the Main Menu to leave the Online Banking system when you're done. If you just close your browser, or move to another web page, you could be leaving your connection to the system open. This could allow another person to access your accounts if you step away from your machine.
How does Online Banking work?
You first access the Internet via your Internet Service Provider or ISP. Once you've gained online access, you then connect to the Bank's Website and click on the Enroll button. This will take you through a series of firewalls and secure connections which link you to the Online Banking server. This server houses the software you see when accessing your account information.
As updates are made to the Bank's database and account information is updated, data is then sent from the Bank to the secure Online Banking server and made available for you to view.
How do I access my account for the first time?
Enter your User ID and password selected by you on the enrollment form.
• Select a Password that has some meaning to you, but that would be difficult for others to guess. Please do not use your Social Security Number, phone number, address, birth date/family member's birth date, or anniversary.
• Use at lease six characters, in which one of those characters is alpha-numeric. You may include non-alphabetic characters, such as punctuation marks or brackets in your password. You may also use special characters such as @ or &.
How current is this information?
Direct deposits, other ACH items, and ATM and debit card transactions can be viewed online the business day the transaction posts to your account(s). Online transfers, checks and most transactions handled at the Bank will update nightly and can be viewed as of 1:00 a.m. the following morning.
|